Return and Refund Policy

Terms and Conditions

Effective Date: 12/26/2024

Welcome to Jackson Tire & Alignment (“we,” “us,” or “our”). By accessing or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided Jackson Tire & Alignment provides automotive services, including but not limited to tire sales, alignments, diagnostics, repairs, and maintenance. All services are performed by trained professionals using industry-standard practices.

2. Appointments and Walk-Ins

• Appointments are recommended but not required.
• Scheduled appointments will be given priority. Walk-ins will be accommodated as time permits.
• Cancellation of appointments must be made at least 24 hours in advance.

3. Estimates and Pricing

• We provide written or verbal estimates upon request.
• Estimates are subject to change if additional issues are identified during the service.
• All pricing is subject to applicable taxes and fees.

4. Payment Terms

• Full payment is required upon completion of services unless prior arrangements have been made.
• Accepted payment methods include cash, credit/debit cards, and other forms as specified.
• Returned checks or declined payments may incur additional fees.

5. Warranty

• We provide a limited warranty on parts and labor for repairs, as stated on your invoice.
• The warranty does not cover:
  
  • Damage caused by improper use, accidents, or neglect.
  • Repairs performed by third parties after our service.
• Tires and parts may be subject to manufacturer warranties.

6. Liability

• We are not responsible for loss or damage to vehicles due to theft, fire, or acts of nature while the vehicle is in our custody.
• Customers are responsible for removing personal belongings from the vehicle before service.

7. Vehicle Inspection and Authorization

• By leaving your vehicle with us, you authorize Jackson Tire & Alignment to inspect and perform agreed-upon services.
• Any additional repairs or costs will be communicated and require your approval before proceeding.

8. Abandoned Vehicles

• Vehicles left unclaimed for more than 7 days after service completion may be subject to storage fees.
• After 90 days, unclaimed vehicles may be sold or disposed of in accordance with local laws.

9. Customer Conduct

• Customers must treat staff and other patrons respectfully.
• We reserve the right to refuse service to anyone who exhibits abusive, threatening, or inappropriate behavior.

10. Dispute Resolution

• Any disputes arising from services provided by Jackson Tire & Alignment will be resolved through negotiation or mediation before pursuing legal action.

11. Changes to Terms

• We reserve the right to update or modify these terms at any time without prior notice.
• Updated terms will be posted on our premises and website, if applicable.

12. Governing Law

• These terms and conditions are governed by the laws of Tennessee.

Contact Information If you have any questions or concerns about these terms, please contact us at:

Jackson Tire & Alignment
3506 Jackson Ave
901-327-3516
jaxtire@live.com

Thank you for choosing Jackson Tire & Alignment. We value your business and look forward to serving you!